Effective Date: October 2025

At Harrow Lanka Tours, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you browse our website, make an enquiry, or book a holiday with us. By using our services, you agree to the terms described below.

We may collect personal information such as your name, email address, contact number, and postal address when you get in touch with us. Additional details like your travel dates, destination preferences, and any special requirements may also be collected to help us design your journey. For bookings that involve payments, we may gather limited financial information, which is always processed securely through trusted third-party payment gateways. In addition, we automatically collect technical information such as your IP address, browser type, and device details to improve website performance and user experience.

Your personal data is used solely for legitimate business purposes. This includes responding to enquiries, processing bookings, sending confirmation details, issuing invoices and travel documents, and providing customer support. We may also use your information to share special offers or updates if you have given your consent to receive them. At no point do we sell, rent, or trade your personal data to third parties. Our aim is to ensure your experience with Harrow Lanka Tours is smooth, secure, and personalised to your preferences.

We take every possible measure to safeguard your data. All information is stored securely, and any sensitive data, such as payment details, is encrypted using advanced security protocols. Our internal systems are regularly reviewed to prevent unauthorised access, loss, or misuse of data. When necessary, we may share limited information with trusted partners such as hotels, transport providers, and tour guides, strictly for the purpose of fulfilling your booking. We may also disclose information if required by law, but only when necessary. Every third party we work with is expected to maintain the same level of confidentiality and data protection that we uphold.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device to help us analyse website traffic and remember user preferences. You can choose to accept or reject cookies through your browser settings, though certain site features may not function properly without them.

As a valued user, you have full rights over your data. You may request access to the personal information we hold about you, ask for corrections or deletions, or withdraw consent for marketing communications at any time. To exercise these rights, please contact us directly.

If you have any questions or concerns about this Privacy Policy or how your information is handled, please reach out to us at info@harrowlanka.com or call +94 77 447 8484. You can also visit our website at www.harrowlanka.com for more information.

We may update this Privacy Policy periodically to reflect new legal requirements or changes in our business practices. The latest version will always be available on our website, with the updated effective date clearly shown.

At Harrow Lanka Tours, your trust means everything to us. We remain committed to protecting your privacy and ensuring that every journey with us begins and ends with confidence, care, and complete peace of mind.